Salon Policies

Here at Root.Ology, we strive to provide our guests with world class service. In order to do so we have a few policies we enforce to keep things running smoothly.

Booking and Cancellation

  • In order to make an appointment or prebook your appointment for any service Rootology offers (excluding tanning and cryotherapy appointments) it is required to have a current credit card saved to your profile.

  • A confirmation message will be either emailed or texted prior to your appointment, please follow the confirmation instructions provided so our service providers can plan properly. This is also a great time to reschedule if needed.

  • If any scheduling changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid a charge of 50% of your scheduled service total.

Arrival and Alcohol

  • We give all guests a 15 minute grace period for all appointments. If you are going to be more than 15 minutes late, you may be asked to reschedule your service.

  • We happily offer a variety of both alcoholic and  non-alcoholic beverages to our guests. If you choose a boozy beverage, there will be a limit of 1 beer or 2 glasses of wine. If your service is an hour or less, the limit on wine is 1 glass.

  • We are in wine country and we love to have a glass or two ourselves. However, if you arrive to your appointment and you appear intoxicated, we reserve the right to ask you to reschedule.

Complaints and Refunds

We pride ourselves on providing the best possible services to all of our clients. With that being said, we are human and are not without fault. If you are at all unhappy with the service(s) provided, we ask you to follow these steps:

  • Call the salon within 72 hours of your service appointment. Any length of time after that will not be possible to amend, as too much time has passed. We cannot guarantee our services provided as it is impossible to know if anything additional has been done to your hair/skin after your appointment. There are exceptions, but are made on a case by case basis.

  • Once you have called the salon, ask to speak to the stylist in person to set a plan for correcting issues.

  • Make another appointment to have the service provider another attempt at correcting anything you may be unhappy with.